In its relentless push for modernizing its existing telephony networks, AT&T® has introduced a new service known as real-time text (RTT). The launch of this new service will replace the TTY technology that it had relied for about 50 years. The newly introduced real-time text (RTT) is actually a text-based service that will remove many of the limitations of the older TTY service. As the best internet service, AT&T® has incorporated several new technologies into the RRT.
Real-time transmission of each of the RRT text character is one feature. It provides a more conversational flow of communication along with voice. The older TTY technology requires that the users send messages in turn, which lacked efficiency and speed. AT&T® has designed the RTT to work seamlessly across both Android and iOS smartphones that have updated operating system. Moreover, accessing this service does not require the use of specialized equipment.
With this new service, customers are provided the option to establish communication with RTT and TTY users. Besides, it will also help them connect to 911 centers and relay services operating around the region. The origins of the TTY service go back to the 1960’s, as it was introduced as a reliable means for the deaf, hearing impaired or speech-disabled customers to communicate with each other directly or indirectly via a telecom relay service provider. However, AT&T® has assured that this feature will remain intact in the new RTT service.
Users with such disabilities will still be able to communicate with other through the TTY or text messaging service. TTY systems broadcasted the tones from a keyboard stroke by the user over a phone line to the other end and support non-voice conversations. AT&T® has urged the FCC to consider RTT as a reliable service to serve as an alternative for customers with any hearing or speech disabilities.
Moreover, the Telco has mentioned that the calls made with the RTT will be billed as voice calls. Linda Vandeloop, Assistant Vice President of Federal Regulatory, AT&T® has said, “This launch on AT&T’s network is the first step in making RTT as widely available as possible. Initially, AT&T® RTT users will be able to communicate with other users on AT&T’s network. By the end of the year, more carriers will deploy the service, enabling communication between networks.”
“By 2021, most if not all carriers will be offering RTT,” She further stated. “So, half a century after TTY was first introduced, AT&T® is excited to be leading the charge and offering this new service making communications even more accessible for people who are deaf, hard of hearing, deaf-blind, or have a speech disability.”