Business is obviously good at AT&T, as they are planning to add more jobs at their Missoula call center. AT&T purchased DirecTV together with its local call center at Missoula last summer, and they are now planning to add a hundred more customer service agents in Missoula. If all these positions are filled, the number of AT&T/DirecTV employees in Missoula will be about 750, and that in Montana will be 880. This will be 160 more job opportunities locally and 180 statewide after the transfer of ownership.
“There’s just a growing need,” AT&T spokesperson Suzanne Trantow said. “Demand is up and we’re always trying to provide our customers with excellent customer service.”
The news of job opportunity is actually good for the Missoula County residents, as AT&T is the fourth largest employer in the county. “We’re glad to have them bring in a few more jobs and it sounds like it’s a good investment for them,” Commissioner Jean Curtiss said. “We need entry-level jobs too, but some of the people in leadership positions with DirecTV started as call people, so it does provide a career ladder.”
AT&T said that the new recruits would have to go through an intensive 7-week training schedule along with other ongoing training modules. As per the job description posted on the website, the representatives get a 70% medical, vision, and dental coverage, free DirecTV Premier Package, and discounts from AT&T. They will also be eligible for tuition reimbursement and 401(k) retirement plan. To be eligible for the job, you need to have a high school diploma or GED equivalent.
“The ideal candidate is able to answer 40 to 50 inbound calls per day while building rapport with customers and recommending solutions and troubleshooting systems on a daily basis,” the description said. The calls will range from billing enquiries to programming and updates and they are handled in “a very open, fun, warm and thriving environment” which involves sixteen or seventeen teams. This is a good chance for the entry-level Missoula job hunters.