AT&T had recently launched their streaming service, DirecTV Now, but it appears that there are some kinks in the system. Subscribers of DirecTV Now started complaining about issues and glitches in the service on social media websites soon after its launch. Most of the complaints were about the error message QP1502 that many of the users ran into.
Responding to that, A&T issued a statement saying that, “With any new technology there are going to be fixes that need to be made. While we understand we still have work to do, overall feedback on DirecTV Now has been very positive. In this instance, only a limited amount of customers are affected and we are working quickly to address.”
In addition to that, representatives of DirecTV Now have been responding to frustrated users on social media sites, saying that they are aware of the issues and they are working on resolving the problems as soon as possible.
DirecTV Now service from AT&T is aimed at cord cutters and those who are unable to afford cable or do not want to be locked into contracts with any of the providers. The streaming service combines live TV from popular networks like NBC, Fox, ESPN, and many more, and offers numerous packages to choose from.
The base pack of DirecTV Now is available for just thirty-five dollars a month and it offers more than sixty channels. The most robust offering is available at seventy dollars per month that offers more than 120 channels. In addition to that, users can add premium networks like Cinemax and HBO for just five dollars per month to their packages.
Convenience is the key of the DirecTV Now service, as the internal motto of the service is “rules free TV”. Users do not need a cable box or satellite TV to avail DirecTV Now and it works across a plethora of devices. Moreover, DirecTV Now service is free of long-term contracts and subscribers also have the option to shuffle between the different packages whenever they want.
“Consumers want more TV freedom,” said Brad Bentley, who is the chief marketing officer for AT&T. “They want all that great content and they want it everywhere, and they don’t want limitations around that content, and they want great value.”
As of now, AT&T has the most number of pay TV subscribers, and with DirecTV Now, it seems that the Telco giant is ready to invest in original programming to compete with the streaming services like Hulu and Netflix. Let us hope that glitches or technical issues do not hinder their plans.
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