The Seattle Office of Cable Communications has now confirmed that they are investigating complaints about CenturyLink, which has the naming rights to the Seahawk home field of Seattle. Spokesperson Megan Coppersmith said that they received many complaints from the customers of CenturyLink, although they are a prominent television, phone, and internet provider in the region. The consumer complaint database at the Attorney General office of Washington showed that 1,552 complaints have been registered against CenturyLink since the year 2013.
Coppersmith said that the city would be meeting with the representatives of CenturyLink about the concerns on service and billing issues. One of the viewers complained that he was charged shipping fees for a modem that he already owned and struggled hard to take advantage of the advertised 29.95 dollars monthly service plan. He also said that CenturyLink failed to clarify that the offer applied to only paperless accounts that has automatic billing. He even tried to sign up for automatic electronic billing, but the network made it really difficult for him, forcing him to pay about thirty percent more in monthly fees than what he had agreed to.
“We are meeting with CenturyLink representatives to discuss the specific measures they are taking to resolve this problem,” Coppersmith said in a statement. “We are also working with CenturyLink on behalf of customers, who have complained to our office, to ensure that their complaints are resolved to their satisfaction.”
CenturyLink TV and its representatives acknowledged the issue that the users have been experiencing in their statement. “Some of our customers have experienced customer service and billing challenges. We take these concerns seriously and have implemented process and system improvements designed to resolve their concerns. We are working diligently to identify immediate changes, as well as other changes that will require a few months to implement. We’re fully committed to resolving these issues as quickly as possible in order to ensure a high-quality experience for our customers,” said Sue Anderson, vice president of operations in Washington.
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