Time Warner Cable users might be paying for a service that they never use: a Time Warner Cable home phone. Many subscribers of TWC triple play services may not be making use of the telephone service and might be thinking about cancelling the service, so that the bill would go down. Yet in reality, the bill would go up if you cancel the phone service.
You might be very much satisfied with the ultra fast internet, the DVR, presence of premium channels like Showtime and HBO, and many other sports channels in their triple play deal, but you might not be using the home phone and might opt to cancel the service. But it is better to do a little math before canceling the home phone.
The Time Warner Cable bill including phone service will cost 159 dollars per month for a user, but the bill for a new package excluding phone service would cost 184 dollars. Yes, the bill would go up by twenty-five dollars if you opt not to use the phone service.
Why is this so? Jeff Lindsay, who is the general manager for Time Warner Cable’s residential phone business explained that there are three things causing the difference: the time of year when the user first signed up with Time Warner Cable, the package that was selected by the user at the time of signup, and the loyalty of the subscriber to TWC.
This is applicable for the triple play package subscribers of TWC. Time Warner pitches the package as a way to get internet, phone, and cable for all in price that is cheaper than each service offered by different service providers. Lindsay says that Time Warner Cable likes it when their customers opt for their triple play package, as they are less likely to move to any other service provider, than those customers who just sign up for the TWC internet or TV service.
Usually, the triple play package costs ten dollars more than double play, but TWC sometimes offers discounts on the pricing, as many of their triple play customers are very loyal. This is the reason for the difference in bill charges.