{"id":2160,"date":"2017-02-01T11:12:17","date_gmt":"2017-02-01T11:12:17","guid":{"rendered":"https:\/\/www.thetripleplay.net\/blog\/?p=2160"},"modified":"2017-02-01T11:12:17","modified_gmt":"2017-02-01T11:12:17","slug":"centurylink-updates-telephone-service-in-north-dakota","status":"publish","type":"post","link":"https:\/\/www.thetripleplay.net\/blog\/phone\/centurylink-updates-telephone-service-in-north-dakota\/2160\/","title":{"rendered":"CenturyLink Updates Telephone Service In North Dakota"},"content":{"rendered":"<div id=\"attachment_2161\" style=\"width: 310px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/www.thetripleplay.net\/\" rel=\"attachment wp-att-2161\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2161\" class=\"wp-image-2161 size-medium\" title=\"Home Phone Service\" src=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/02\/CenturyLink-Phone-300x200.jpg\" alt=\"CenturyLink Phone\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/02\/CenturyLink-Phone-300x200.jpg 300w, https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/02\/CenturyLink-Phone.jpg 640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-2161\" class=\"wp-caption-text\"><strong><em>CenturyLink Telephone Service <\/em><\/strong><\/p><\/div>\n<p style=\"text-align: justify;\">The North Dakota Public Service Commission has approved an agreement that demands CenturyLink to improve their phone service to some of the communities in western Dakota. The agreement also includes a commitment of 2.66 million dollars in infrastructure improvements. This order came after the Commission filed a complaint against CenturyLink, when they received a series of complaints related to CenturyLink home phone service.<\/p>\n<p style=\"text-align: justify;\">\u201cThis settlement shows a major commitment from CenturyLink to improve service to their customers by rehabilitating their cable network and installing more fiber,\u201d said Commissioner Randy Christmann. \u201cTaking care of their staffing shortage problem seems to already be making a noticeable improvement.\u201d He also added that this is the first time in four years that the PSC had to step in to resolve issues.<\/p>\n<p style=\"text-align: justify;\">In the complaint filed by the Commission, the advocacy staffs claimed that CenturyLink violated quality of service requirements for telecommunication businesses, as they failed to address the issues like phone line not working. The complaint also included twenty-eight CenturyLink users who had contacted PSC after the provider failed to address technical issues with their phone service.<\/p>\n<p style=\"text-align: justify;\">The complaints also included users from various areas of the state, but the communities in North Dakota accounted for majority of the complaints. This is why North Dakota was identified as the area with recurring service issues owing to aging infrastructure staffing shortages of CenturyLink.<\/p>\n<div id=\"attachment_2162\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.thetripleplay.net\/\" rel=\"attachment wp-att-2162\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2162\" class=\"wp-image-2162 size-medium\" title=\"CenturyLink Customers\" src=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/02\/Best-Phone-Service-300x199.jpg\" alt=\"Best Phone Service\" width=\"300\" height=\"199\" srcset=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/02\/Best-Phone-Service-300x199.jpg 300w, https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/02\/Best-Phone-Service.jpg 620w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-2162\" class=\"wp-caption-text\"><strong><em>Better Network<\/em><\/strong><\/p><\/div>\n<p style=\"text-align: justify;\">CenturyLink currently does not have offices in the western side of the state. \u201cCustomers in these areas went far too long without adequate telephone service, so this resolution is much needed and long awaited,\u201d said Commission Chair Julie Fedorchak. \u201cThe good news is these investments will resolve the telephone issues and significantly enhance broadband services for this area as well.\u201d<\/p>\n<p style=\"text-align: justify;\">The order was a result of the settlement agreement that was worked out between CenturyLink and the Commission advocacy staffs. In this settlement, the telecom provider agrees to:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Replace or rehabilitate the phone cable routes in Fairview, Mont. exchange and the Belfield exchange.<\/li>\n<li>Fully staff all the unstaffed positions in western North Dakota to offer timely response and adequate coverage when the uses report issues<\/li>\n<li>Expand the fiber optic network in the area<\/li>\n<li>Improve communication with the customers when they report issues<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">They have also committed to complete the rehabilitation process of the cables and installation of fiber by the end of 2017.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The North Dakota Public Service Commission has approved an agreement that demands CenturyLink to improve their phone service to some of the communities in western Dakota. The agreement also includes a commitment of 2.66 million dollars in infrastructure improvements. This order came after the Commission filed a complaint against CenturyLink, when they received a series [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[163,69],"tags":[171,170],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CenturyLink Updates Telephone Service In North Dakota<\/title>\n<meta name=\"description\" content=\"CenturyLink to update CenturyLink phone service in Belfield after complaints from the customers. Read to know details of the news and on best phone service\u2026\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thetripleplay.net\/blog\/phone\/centurylink-updates-telephone-service-in-north-dakota\/2160\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CenturyLink Updates Telephone Service In North Dakota\" \/>\n<meta property=\"og:description\" content=\"CenturyLink to update CenturyLink phone service in Belfield after complaints from the customers. Read to know details of the news and on best phone service\u2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.thetripleplay.net\/blog\/phone\/centurylink-updates-telephone-service-in-north-dakota\/2160\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog - Reviews, Comparison &amp; Latest News on Internet, Phone and Cable Service Providers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Triple-Play-518047355193566\" \/>\n<meta property=\"article:published_time\" content=\"2017-02-01T11:12:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/02\/CenturyLink-Phone-300x200.jpg\" \/>\n<meta name=\"author\" content=\"thetripleplay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TriplePlayDeals\" \/>\n<meta name=\"twitter:site\" content=\"@TriplePlayDeals\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"thetripleplay\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.thetripleplay.net\/blog\/phone\/centurylink-updates-telephone-service-in-north-dakota\/2160\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.thetripleplay.net\/blog\/phone\/centurylink-updates-telephone-service-in-north-dakota\/2160\/\"},\"author\":{\"name\":\"thetripleplay\",\"@id\":\"https:\/\/www.thetripleplay.net\/blog\/#\/schema\/person\/6df3ffde09ee20cb795ef4f81f653c18\"},\"headline\":\"CenturyLink Updates Telephone Service In North Dakota\",\"datePublished\":\"2017-02-01T11:12:17+00:00\",\"dateModified\":\"2017-02-01T11:12:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.thetripleplay.net\/blog\/phone\/centurylink-updates-telephone-service-in-north-dakota\/2160\/\"},\"wordCount\":415,\"publisher\":{\"@id\":\"https:\/\/www.thetripleplay.net\/blog\/#organization\"},\"keywords\":[\"Best Phone Service\",\"CenturyLink Phone\"],\"articleSection\":[\"CenturyLink Phone\",\"Phone\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.thetripleplay.net\/blog\/phone\/centurylink-updates-telephone-service-in-north-dakota\/2160\/\",\"url\":\"https:\/\/www.thetripleplay.net\/blog\/phone\/centurylink-updates-telephone-service-in-north-dakota\/2160\/\",\"name\":\"CenturyLink Updates Telephone Service In North Dakota\",\"isPartOf\":{\"@id\":\"https:\/\/www.thetripleplay.net\/blog\/#website\"},\"datePublished\":\"2017-02-01T11:12:17+00:00\",\"dateModified\":\"2017-02-01T11:12:17+00:00\",\"description\":\"CenturyLink to update CenturyLink phone service in Belfield after complaints from the customers. 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