{"id":2280,"date":"2017-02-23T11:03:16","date_gmt":"2017-02-23T11:03:16","guid":{"rendered":"https:\/\/www.thetripleplay.net\/blog\/?p=2280"},"modified":"2017-02-23T11:03:16","modified_gmt":"2017-02-23T11:03:16","slug":"att-issues-statement-about-the-recent-directv-now-outage","status":"publish","type":"post","link":"https:\/\/www.thetripleplay.net\/blog\/cable\/att-issues-statement-about-the-recent-directv-now-outage\/2280\/","title":{"rendered":"AT&#038;T Issues Statement About The Recent DirecTV Now Outage"},"content":{"rendered":"<div id=\"attachment_2144\" style=\"width: 310px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/www.thetripleplay.net\/\" rel=\"attachment wp-att-2144\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2144\" class=\"wp-image-2144 size-medium\" title=\"AT&amp;T Issues \" src=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/01\/Best-Internet-2-300x197.jpg\" alt=\"Cheap Internet\" width=\"300\" height=\"197\" \/><\/a><p id=\"caption-attachment-2144\" class=\"wp-caption-text\"><strong><em>DirecTV Now Outage<\/em><\/strong><\/p><\/div>\n<p style=\"text-align: justify;\">AT&amp;T has issued a clarification about the recent service interruption experienced by DirecTV Now customers. The issued statement by AT&amp;T explains that the service interruption had affected only the virtual MVPD service\u2019s program guide and that users are now accessing the programming channels normally. However, the weekend disruption has led to many customers unable to watch their favorite programming.<\/p>\n<p style=\"text-align: justify;\">\u201cOn Friday and Saturday, DirecTV Now customers were unable to view program information for roughly half of the channels,\u201d AT&amp;T officials said. \u201cCustomers were able to access those channels despite program information being unavailable. Specifically, customers using iOS were able to access those channels by swiping from a nearby channel or accessing directly via the NETWORKS tab, as directed by our Care agents. They were unable to access affected channels directly via the Guide.\u201d<\/p>\n<p style=\"text-align: justify;\">DirecTV Now is the internet TV streaming service from AT&amp;T that was launched in November 30, 2016. In the first month after its debut, there was a record 200,000 subscriber signups for the service, despite accusations of various technical problems by the press.<\/p>\n<p style=\"text-align: justify;\">The streaming service has remained popular with the good packages it provides for the viewers, which is reflected in the growing subscriber base of DirecTV Now. What\u2019s more, AT&amp;T also provides cheap internet connectivity for their customers and coupling that with DirecTV Now service is a boon to the users.<\/p>\n<p style=\"text-align: justify;\">Phil Swann, who closely watches the services of DirecTV, earlier reported about the weekend service interruption problem. According to his analysis, the channels were watchable to the viewers who accessed them through the channel list network by network. However, many customers are unaware of this distinction in the channel list. This led to the many complaints from the customers about outage and service disruptions.<\/p>\n<div id=\"attachment_2154\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.thetripleplay.net\/\" rel=\"attachment wp-att-2154\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2154\" class=\"wp-image-2154 size-medium\" title=\"Streaming TV Service \" src=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/01\/DirecTV-Packages-1-300x200.jpg\" alt=\"Internet Providers\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/01\/DirecTV-Packages-1-300x200.jpg 300w, https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2017\/01\/DirecTV-Packages-1.jpg 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-2154\" class=\"wp-caption-text\"><strong><em>DirecTV Now Users<\/em><\/strong><\/p><\/div>\n<p style=\"text-align: justify;\">Dan Rayburn, EVP of StreamingMedia.com and principal analyst for Frost &amp; Sullivan, stated last month that AT&amp;T\u2019s decision to push out the service before it was ready for prime time broadcasting was hasty. \u201cYou can\u2019t come out to the market and make a such a big declaration about how the service is going to be, use words like quality, talk about how it\u2019s a game changer, and how it\u2019s going to revolutionize video. If you came to market and said this is beta, you can set expectations properly,\u201d he said.<\/p>\n<p style=\"text-align: justify;\">However, AT&amp;T has accepted the fact about the recurring glitches and outages in their service and are trying to fix the issues as soon as possible. Interestingly, AT&amp;T Entertainment CTO Enrique Rodriguez states, \u201cAbsolutely there were problems \u2026 the problems were not as big as I expected.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AT&amp;T has issued a clarification about the recent service interruption experienced by DirecTV Now customers. The issued statement by AT&amp;T explains that the service interruption had affected only the virtual MVPD service\u2019s program guide and that users are now accessing the programming channels normally. However, the weekend disruption has led to many customers unable to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[90,68],"tags":[173,172],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AT&amp;T Issues Statement About The Recent DirecTV Now Outage<\/title>\n<meta name=\"description\" content=\"AT&amp;T has clarified about the recent outages in its streaming TV service DirecTV Now. 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