{"id":3135,"date":"2018-05-29T11:06:17","date_gmt":"2018-05-29T11:06:17","guid":{"rendered":"https:\/\/www.thetripleplay.net\/blog\/?p=3135"},"modified":"2018-05-29T11:06:17","modified_gmt":"2018-05-29T11:06:17","slug":"u-verse-earns-top-spot-in-american-customer-satisfaction-index","status":"publish","type":"post","link":"https:\/\/www.thetripleplay.net\/blog\/latest-news\/u-verse-earns-top-spot-in-american-customer-satisfaction-index\/3135\/","title":{"rendered":"U-verse\u00ae Earns Top Spot in American Customer Satisfaction Index"},"content":{"rendered":"<div id=\"attachment_1594\" style=\"width: 310px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/www.thetripleplay.net\/\" rel=\"attachment wp-att-1594\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1594\" class=\"wp-image-1594 size-medium\" title=\"Cable Provider\" src=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2016\/10\/wysiwyg_2c30fbab72b7f2a10f24-300x200.jpg\" alt=\"Cheapest Cable TV\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2016\/10\/wysiwyg_2c30fbab72b7f2a10f24-300x200.jpg 300w, https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2016\/10\/wysiwyg_2c30fbab72b7f2a10f24.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-1594\" class=\"wp-caption-text\"><em><strong>Pay TV Broadcaster<\/strong><\/em><\/p><\/div>\n<p style=\"text-align: justify;\">AT&amp;T\u2019s U-verse<sup>\u00ae<\/sup> was ranked 1st as per American Customer Satisfaction Index\u2019s rankings of pay-TV services with a score of 70. U-verse<sup>\u00ae<\/sup> retained the same score as in 2017, but since Verizon\u2019s Fios<sup>\u00ae<\/sup> slipped 3 points from last year, it was ranked 1st in the measure of customer satisfaction levels. Besides, Dish Network<sup>\u00ae<\/sup> held on to its year-over-year score and was ranked 3rd in the index.<\/p>\n<p style=\"text-align: justify;\">Although the satisfaction among customers for several pay-TV providers\u2019 has slipped, AT&amp;T\u2019s IPTV service maintained its score and scaled to the top position. American Customer Satisfaction Index has commented that, \u201cmany aspects of the customer experience have deteriorated\u201d for subscription-TV providers.<\/p>\n<p style=\"text-align: justify;\">\u201cCustomer service representatives are perceived as less helpful and courteous (77), but the speed of transactions at service centers is unchanged (76),\u201d ACSI report said. \u201cViewers say that TV signals are slightly less reliable (74) and service disruptions are more frequent (72). As the battle for content continues, viewers are increasingly disappointed with the range of channels and premium channels available (both 73). Call centers remain a low point for the industry and continue to decline (down 3% to 63).\u201d<\/p>\n<p style=\"text-align: justify;\">AT&amp;T<sup>\u00ae<\/sup> offers U-verse<sup>\u00ae<\/sup> with options to bundle cheapest cable TV packages with internet and telephone plans. The subscribers of the IPTV service offers a lineup of bundled packages to choose from, with options to record multiple shows and access on-demand content. The Telco giant delivers the cable TV alternative to customers using a combination of fiber optic infrastructure and existing cable lines in the subscribers\u2019 place.<\/p>\n<p style=\"text-align: justify;\">Apart from that, American Customer Satisfaction Index also ranked cheapest cable TV alternatives or streaming services that provide over-the-top content to customers. Among video streaming services, Netflix, Sony\u2019s PlayStation\u2122 Vue, and Amazon<sup>\u00ae<\/sup> Twitch shared the top position with a score of 78 each.<\/p>\n<div id=\"attachment_1354\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.thetripleplay.net\" rel=\"attachment wp-att-1354\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1354\" class=\"wp-image-1354 size-medium\" title=\"Best Packages \" src=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2016\/10\/Maturity-4-300x200.jpg\" alt=\"Cable TV Alternatives\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2016\/10\/Maturity-4-300x200.jpg 300w, https:\/\/www.thetripleplay.net\/blog\/wp-content\/uploads\/2016\/10\/Maturity-4.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-1354\" class=\"wp-caption-text\"><em><strong>High Speed Internet <\/strong><\/em><\/p><\/div>\n<p style=\"text-align: justify;\">This was the first time the nationwide subscriber satisfaction measure added the rankings for streaming services. \u201cVideo streaming services are doing well by avoiding some of the most hated aspects of other telecom experiences,\u201d noted ACSI in its report. \u201cFor most of the top-rated providers, there are no hidden fees and canceling is easy and painless.\u201d<\/p>\n<p style=\"text-align: justify;\">For instance, certain streaming services offer a free subscription for a particular period, and days prior to the completion of the trial offer, they notify the subscribers so that they can continue or cancel the subscription as per their requirement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AT&amp;T\u2019s U-verse\u00ae was ranked 1st as per American Customer Satisfaction Index\u2019s rankings of pay-TV services with a score of 70. U-verse\u00ae retained the same score as in 2017, but since Verizon\u2019s Fios\u00ae slipped 3 points from last year, it was ranked 1st in the measure of customer satisfaction levels. Besides, Dish Network\u00ae held on to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[31,156],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>U-verse\u00ae Earns Top Spot in American Customer Satisfaction Index<\/title>\n<meta name=\"description\" content=\"There are several cable TV alternatives that let customers stream over-the-top video content at a monthly cost. As per the findings of American Customer Satisfaction Index, Netflix has earned top spot for video streaming services. 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