One of the best cable TV providers in the US, Charter Spectrum®, recently made an upgrade in their service for customers, having switched many of their coaxial cable systems to digital cable converter boxes. This has lead to service requests from existing customers, with some subscribers visiting Spectrum® outlets to get the new equipment for the cable service. Charter Spectrum® is transitioning coaxial cable to fully-digital systems, which means that existing subscribers even in Laurinburg will need to get the equipment.
The cable provider has finished the all-digital upgrade in the area as of April 3 said Scott Pryzwansky, the Regional Communications Director of Charter Communications®, which owns the Spectrum® brand. The digital cable converter box will give existing customers the best in class voice and TV programming, freeing up the network capacity. Charter® customers can access broadband internet at faster speeds going forward, which will enable them to stream more HD content and access several other features.
“We know the vast majority of Spectrum® customers have adopted digital equipment for at least one TV in their home,” said Pryzwansky. “However, many of those customers may have additional TVs that are using analog signals. Those customers will need additional Spectrum® receivers for those TVs if they want to continue to watch programming in those rooms.”
Most of the subscribers will be eligible to get a digital receiver for free from Charter®, for a specific duration, which will be as per their present cable package. After the limited period for which the cable operator will offer the digital receiver for customers, they will have to bear the applicable monthly rental cost of the equipment. As per reports, it differs slightly for legacy TWC® customers compared to Spectrum®.
The move to digital signals means that Spectrum® subscribers cannot plug coaxial cable lines into their televisions for programming but need to use the converter boxes for that. The price of digital receiver boxes range from $6.99 to $11 per month, which depends on DVR compatibility.
According to Scott Pryzwansky, Charter Spectrum® subscribers can order that upgraded equipment through their official website or by dialing 1-844-278-3408 to request a self-installation kit. Other than that, existing subscribers can receive the equipment from a Spectrum® outlet in their area. Since the cable provider notified about the digital-only upgrade to existing customers through invoices and emails, more and more customers shall make the upgrade.
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